Last Updated: October 2026

1. Direct Bookings

• All confirmed bookings made directly with Reddy Express Hotels, including through the hotel website, phone, WhatsApp or front desk, are subject to cancellation charges.

• No free cancellation is applicable once the booking has been confirmed.

• Cancellations made more than 48 hours before the scheduled check-in date will attract a cancellation charge equivalent to one night’s room tariff.

• Cancellations made within 48 hours of the scheduled check-in date will be non-refundable.

• Any applicable taxes, payment gateway charges or other non-refundable charges may be deducted wherever applicable.

2. No-Show

• If the guest fails to check in on the confirmed arrival date without prior cancellation, the booking will be treated as a No-Show.

• No refund will be provided for No-Show bookings.

• The hotel reserves the right to release the room after the applicable check-in/holding period.

3. Early Departure

• Guests checking out before their confirmed departure date may not be eligible for a refund for the unused nights.

• Any refund or adjustment in exceptional circumstances will be at the discretion of hotel management.

4. Refunds

• Refunds, wherever applicable after cancellation charges and deductions, will be processed to the original payment method used for the booking.

• Eligible refunds will normally be initiated within 7–10 working days after approval.

• The actual time taken for the amount to reflect in the guest’s account may vary depending on the bank, card issuer, UPI provider or payment gateway.

5. OTA / Third-Party Bookings

• Reservations made through Online Travel Agencies (OTAs) or third-party booking platforms are governed by the cancellation, modification, no-show and refund policies displayed by the respective platform at the time of booking.

• Guests must contact the respective OTA or booking platform directly for cancellation, modification or refund requests.

• Reddy Express Hotels’ direct-booking cancellation policy does not override the terms applicable to bookings made through third-party platforms.

6. Booking Modifications

• Changes to confirmed direct bookings, including arrival date, departure date or room category, are subject to availability and approval by the hotel.

• Changes in dates or room categories may result in a difference in room tariff.

• Modification of a booking does not automatically waive applicable cancellation charges.

7. Exceptional Circumstances

In exceptional circumstances such as government restrictions, natural disasters or other events beyond reasonable control, the hotel may review cancellation or modification requests on a case-by-case basis. Any waiver, credit or refund will be at the discretion of Reddy Express Hotels management.

Reddy Express Hotels & Resorts

Phone: +91 81433 47755
Email: reservations@reddyexpress.in

Guests are encouraged to clarify any specific circumstances before confirming their reservation.