Last Updated: October 2026

At Reddy Express Hotels & Resorts, we respect the privacy of our guests and website visitors. This Privacy Policy explains how we may collect, use, store, and protect personal information when you visit our website, contact us, submit an enquiry, or make a reservation.

By using our website or voluntarily providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

We may collect personal information that you voluntarily provide when making a reservation, submitting an enquiry, contacting the hotel, or using our services.

This information may include:

• Full name
• Mobile/telephone number
• Email address
• Address, where required
• Check-in and check-out dates
• Number of guests
• Room preferences
• Special requests or service requirements
• Payment or transaction-related information
• Government-issued identification details where required for check-in and regulatory compliance
• Information included in communications or enquiries sent to us

We may also automatically collect limited technical information when you visit our website, such as IP address, browser type, device type, operating system, pages visited, and general website usage information.

2. How We Use Your Information

Information collected by Reddy Express Hotels & Resorts may be used to:

• Process and manage room reservations
• Respond to booking and general enquiries
• Confirm, modify, or manage reservations
• Provide requested hotel services
• Communicate important information regarding your booking or stay
• Verify guest identity during check-in
• Process applicable payments and transactions
• Maintain guest and transaction records
• Improve our website, services, and guest experience
• Respond to feedback, requests, or complaints
• Maintain the safety and security of guests and the property
• Meet applicable legal, regulatory, accounting, and administrative requirements
• Send promotional communications where appropriate and permitted

3. Reservation and Guest Information

When you make a reservation directly with us or through an authorised booking platform, certain information is required to process and manage your stay.

If a reservation is made through a third-party booking platform, that platform may separately collect and process your personal information according to its own privacy policy.

Reddy Express Hotels & Resorts is not responsible for the privacy practices of independent third-party websites or booking platforms.

4. Payment Information

Where online or electronic payments are available, payments may be processed through banks, payment gateways, UPI services, or other authorised payment service providers.

Payment information handled directly by such third-party providers is subject to their respective security standards, terms, and privacy policies.

We do not intentionally collect or store complete debit or credit card credentials on our website unless specifically required and processed through an appropriately secured payment system.

5. Identification Documents

Guests may be required to provide valid government-issued identification during check-in in accordance with hotel policies and applicable legal or regulatory requirements.

Such information will be used for guest verification, security, record keeping, and other legitimate operational or compliance purposes.

Guests should avoid sending sensitive identification documents through unsecured communication channels unless specifically requested through an authorised process.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour, improve performance, and enhance the browsing experience.

Some cookies may also be placed by third-party services integrated into the website, such as analytics, maps, booking tools, or other service providers.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Analytics and Third-Party Services

We may use third-party tools or services for website analytics, maps, communications, booking functionality, or other operational purposes.

These providers may collect certain technical or usage information in accordance with their own privacy policies.

We encourage users to review the privacy policies of third-party platforms before providing personal information directly to them.

8. How We Share Information

Reddy Express Hotels & Resorts does not sell or rent guests’ personal information.

Information may be shared where reasonably necessary with:

• Authorised hotel personnel
• Reservation and booking service providers
• Payment processors and financial institutions
• Technology and website service providers
• Professional advisers and service partners
• Government, regulatory, law-enforcement, or other authorities where disclosure is legally required

Third parties receiving information for service-related purposes are expected to process it only for the relevant authorised purpose and in accordance with applicable requirements.

9. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, loss, or disclosure.

However, no internet transmission, electronic storage system, or digital communication method can be guaranteed to be completely secure. Users should therefore exercise appropriate care when sharing personal information online.

10. Data Retention

Personal information may be retained for as long as reasonably necessary to:

• Manage reservations and guest services
• Maintain business and financial records
• Resolve disputes or enquiries
• Meet legal, tax, accounting, or regulatory obligations
• Protect legitimate business and security interests

Information that is no longer reasonably required will be deleted, anonymised, or securely disposed of where appropriate.

11. Marketing Communications

Where permitted and where appropriate consent has been obtained, we may occasionally communicate information regarding hotel services, offers, or promotions.

Guests may request to stop receiving promotional communications at any time by contacting us or using an unsubscribe option where provided.

Service-related communications concerning an active reservation or stay may still be sent where necessary.

12. Children’s Privacy

Our website and hotel services are intended for reservations made by adults.

Information relating to children may be provided by a parent, guardian, or responsible accompanying adult when necessary for a reservation or stay. We do not knowingly use children’s personal information for independent marketing purposes.

13. CCTV and Property Security

For guest safety, property security, and operational purposes, CCTV surveillance may be used in appropriate common and public areas of the hotel.

CCTV footage may be retained for a reasonable period in accordance with operational requirements and applicable laws and may be disclosed to authorised authorities where legally required.

CCTV is not installed in private guest areas such as hotel rooms or bathrooms.

14. External Website Links

Our website may contain links to third-party websites, maps, booking platforms, social media services, or other external resources.

Once you leave our website, the collection and use of your information are governed by the privacy practices of the respective third party. We recommend reviewing their privacy policies before providing personal information.

15. Your Privacy Requests

Subject to applicable laws and legitimate record-retention requirements, you may contact us regarding personal information you have provided to request:

• Access to your information
• Correction of inaccurate information
• Updating of your contact details
• Withdrawal of applicable marketing consent
• Deletion of information where legally and operationally permissible

We may need to verify your identity before processing certain privacy-related requests.

16. Changes to This Privacy Policy

Reddy Express Hotels & Resorts may update this Privacy Policy periodically to reflect changes in our services, website functionality, business practices, or applicable requirements.

The latest version will be published on this website with an updated revision date.

17. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Reddy Express Hotels & Resorts

Phone: +91 81433 47755
Email: reservations@reddyexpress.in

Please include sufficient information in your request so that our team can understand and appropriately address your enquiry.

Reddy Express Hotels & Resorts is committed to handling guest information responsibly and maintaining transparency in the way personal information is collected and used.